- Thirteen enterprise software categories are driving a 50% or greater satisfaction rate in companies replacing incumbent vendors with new ones.
- Team Collaboration and Web Conferencing software providers tend to the best at understanding the nuances of their customers’ requirements for training, usability, intuitiveness, and implementation.
- SoftwareReviews’ data of 193 software categories shows that the 13 categories delivering the greatest satisfaction are the easiest to implement as rated by organizations using them.
- 80% of organizations see a positive change in satisfaction after switching vendors, capitalizing on innovative new features, including improved usability.
These and many other fascinating insights are from recent research completed by SoftwareReviews, a division of Info-Tech Research Group titled Switching Existing Software Vendors Overwhelmingly Drives Increased Satisfaction. A free copy of the report is available for download here. Info-Tech’s business model is based on providing research to enterprise buyers on subscription, alleviating the need to be